We use Australia Post Express Airmail, which provides you with a unique tracking code for your package that can be tracked online at www.auspost.com.au. All orders are despatched same day Mon-Thur if ordered before 9am AEDT.

INTERNATIONAL SHIPPING

We use Australia Post E-Parcel standard shipping, which provides you with a unique tracking code for your package that can be tracked online at your designated handover carrier (USPS, Canada Post, POS Malaysia etc). All orders are despatched same day Mon-Thur if ordered before 9am AEDT.

Our international shipping services have an estimated delivery time of 5-10 business days for standard and 3-5 business day for express (shipping time varies per destination and in some cases may take additional days due to any unforeseen delays and during busy holiday periods). All international orders require a signature upon delivery. 

International orders may incur an additional customs duties/tax fee payable by the receiver depending on your destination. The receiver is responsible for these additional charges and we cannot accept a return or refund of any goods if these charges are not paid. If duties or tax fees are declined and the parcel is returned you will need to pay for the return of the order.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Dollcake is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

We are unable to refund shipping costs or combine two or more orders once orders have been submitted. 

If a customer error in the shipping address is made during the checkout process or your parcel is unclaimed/unsuccessful in delivery, your parcel will be returned to us in which we will contact you upon delivery.